Terms and Conditions
BOOKING POLICY
Making reservations in advance is essential to guarantee your tour on the date you want to travel. Gold Star Canadian Tours recommends that reservations be made at least six months in advance to guarantee space availability.
Our $500 Reservation Offer: A $500 deposit fee, plus applicable taxes, is made to guarantee your Expedition seats, with the remaining balance due 30 days following booking. A separate email with an attached invoice will be sent shortly after making your $500 seat reservation booking. Once your deposit is received the total price of your booking is guaranteed.
For bookings 90 days prior to departure full payment is required at the time of booking. For example, a reservation made on September 1st for a tour occurring on November 1st is within 90 days of the Expedition date, and must be paid in full.
Gold Star Canadian Tours reserve the right to decline, or to require a traveler to withdraw from the tour when it is determined by Gold Star Canadian Tours in its sole discretion, to be in the best interest of the participant's health and safety.
If there are any changes to your details that may affect your booking or order it is your responsibility to inform Gold Star Canadian Tours by contacting info@goldstarcanada.com
PRICING POLICY
Tour packages are all inclusive packages, featuring flights, ground transportation, tour fees, guide fees, meals, beverages and gratuities.
All prices are quoted in Canadian dollars unless stated otherwise and do not include applicable taxes or added fees.
Acceptable forms of payment: all major credit cards, Apple pay, cheque or electronic fund transfer/e-transfer
RISKS AND LIABILITIES FOR ALL OPERATIONS
To ensure the safety, comfort and enjoyment of our guests we may be required to make suitable program changes as a result of unfavorable weather conditions.
Gold Star Canadian Tours cannot guarantee in any way that wildlife will be present in any quantity or at any time during the tour.
Gold Star Canadian Tours Registration not be held responsible for missed connections, incorrect check-in times, improper documentation and/or lost, stolen or damaged luggage.
Gold Star Canadian Tours cannot be held responsible for any costs incurred as a result of airline schedule changes.
Gold Star Canadian Tours shall not be liable for any loss or damage resulting from insufficient passport, visa or other documentation.
We strongly encourage travelers to purchase a travel insurance package through their provider of choice at time of booking to maximize individual insurance benefits. We strongly encourage travelers to purchase medical, emergency evacuation, trip cancellation and interruption insurance through the provider of their choice.
Each traveler is required to complete a Gold Star Canadian Tours Waiver form prior to their tour. If traveling with children, a Parental Release must be signed for each child.
CANCELLATION AND REFUND POLICY
Money that is paid is non-refundable unless stated otherwise.
Arctic travel is in high demand and books to full capacity every year. Gold Star Canadian Tours maintains a short notice wait-list and will make every effort to utilize all seats on a tour. If a traveler cancels a tour Gold Star Canadian Tours will attempt to find a replacement to fill the seat. If a replacement is found the traveler who cancelled can either transfer their seat reservation to another tour date next year, or receive a full refund.
If the traveler would like to transfer their booking to another person, provided that the transferee meets the requirements of travel and is at least 18 years of age, such a transfer is permitted at no charge. The traveler or agent/wholesaler is responsible for advising Gold Star Canadian Tours of transfer requests to info@goldstarcanada.com. Transfers cannot be completed within 7 days of the travel date.
If Gold Star Canadian Tours cannot find a replacement to fill the seat: Cancellations that occur 90 days and more prior to the tour date result in a forfeit deposit, 89 days and less total trip price is forfeited.
Though it has never happened before, we reserve the right to cancel a tour up to thirty (30) days prior to the booking start date. If we must cancel, a full refund will be made. If this occurs, we will endeavor to meet your needs with another tour at the earliest possible date.
Flights are provided through a third-party airline and are not provided by Gold Star Canadian Tours directly. Gold Star Canadian Tours shall not be liable or responsible for any flight cancellation by the airline, or for any disruption or delays in the flight schedule.
FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, Gold Star Canadian Tours does not accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss from, force majeure. In these Terms and Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include acts of God, labor disputes, strikes, lockouts, the inability of a third party to provide services, fires, war, national emergency, storms, floods, inclement weather conditions, mechanical breakdowns, fuel shortages, pandemics, or orders of any governmental body that result in an interruption, delay or cancellation of your booking
Gold Star Canadian Tours shall have no liability to you in the event of a Force Majeure Event, except that, if there is a Force Majeure Event that results in the cancellation of your booking prior to its commencement, Gold Star Canadian Tours will either work with you to reschedule, or will issue you a refund. Gold Star Canadian Tours will not be responsible for additional expenses or arrangements incurred by you, including accommodation, transportation, travel visas and/or vaccinations.
USE OF PERSONAL INFORMATION
All personal information supplied will remain within our organization and will not be shared with any external entity unless prior permission is given. Your personal information will not be sold, distributed or published in any manner whatsoever.
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